Firefighter Trades
Support
How can we help?
Firefighter Trades helps fire department members post, find, and confirm shift trades with other firefighters of their rank. This page answers common questions and tells you how to get help.
Need help or found a bug?
Email firefightertradesapp@gmail.com, or use the in-app Feedback option (Settings → Feedback). We read every message.
Frequently asked questions
How do I post a day I need covered?
Open Trade Off Days, pick the date on the calendar, set the shift time and any special conditions, and post it. Other members of your rank (outside your division) will see it in Find Trades.
How do trades work?
Browse days posted by other firefighters in Find Trades, then propose one or more of your own posted days in exchange. The other firefighter picks the day that works for them, and both days are marked confirmed. If plans change, either party can cancel and both days go back on the board.
Why don't I see certain days or people?
Find Trades is filtered to your department and rank, and excludes your own division, matching real shift-trading rules. Past days are hidden automatically.
How do notifications work?
With notifications enabled, you're alerted when a proposal comes in, is accepted or declined, or a confirmed trade is cancelled — and optionally when a new day matching your rank is posted. You can turn notifications on or off any time in Settings.
How do I contact my trade partner?
Once a trade is confirmed, you can call or text your partner directly from the Confirmed tab, if they have phone sharing enabled. You can control your own phone sharing in Settings.
How do I reset my password?
On the sign-in screen, tap Forgot password? and enter your email. You'll receive a reset link. If it doesn't arrive, check spam or email us.
How do I invite someone from my department?
Tap Invite in the app and send the link by text. It carries the download link and an access code in one message. Each link covers a group of people and expires after a set window — the app shows the current limits when you create one. To get a whole new department set up, see Departments.
How do I delete my account?
Go to Settings → Delete Account (Danger Zone). This immediately and permanently removes your account and all associated data. You can also email us to request deletion; see the Privacy Policy for details.
Important note
Firefighter Trades helps you arrange trades with other members. Always finalize trades through your department's official channels, following your department's standard operating procedures.
Privacy
See our Privacy Policy for what data the app collects and how it is used.